Pledge Manager Surveys and Oath Base Game Shipping
almost 2 years ago
– Fri, Jun 28, 2024 at 11:11:02 AM
Hi everyone!
Please read the following on what the next steps are now that the funding campaign has ended. We will cover information on how to submit your order for your pledge, use the pledge manager system, and address any other FAQs regarding the campaign.
What’s Next?
The next step for backers is to wait for your Backerkit email invites to gain access to your account. You will have from now until the lockdown date next year to finalize any details pertaining to your order.
What is a Pledge Manager and Why Does It Matter?
Essentially, a pledge manager is how we gather information about your order and where you can:
- Review your order information
- Manage your shipping address
- Add additional items to your order
- Pay for shipping, any applicable taxes, and/or add-ons
Please note that outstanding balances will not be charged until the order lockdown date (Current estimate: August 2025).
Important Note on Kickstarter Bonus Items
When accessing your pledge manager surveys, each backer has been issued a copy of the bonus Denizen Deck and the bonus Deluxe Components II and will show when you open your survey like so:
For those who are purchasing multiple pledges for multiple copies, the quantity of Denizen Decks and Deluxe Component II will remain as x1. After we lock and charge for pledges in August 2025, we will manually be updating this number on your surveys to reflect correctly based on the number of Oath New Foundations and Oath Clockwork Adversaries purchased.
Late pledge backers: Upon opening the pre-order/late backer store, you won’t see the Denizen Deck or the Deluxe Components II listed due to our pledge manager limitations. So like our other backers, you’ll see the correct number of Kickstarter bonus items listed on your survey after we lock and charge surveys in August 2025.
The Smoke Test and Survey Emails
Today, we will be starting a "smoke test", where 5% of backers from our campaign will receive their Backerkit survey invites early. After allowing the weekend to address any issues that backers in the smoke test might come across, we will send email invites to the rest of the campaign some time next week.
Backers who are part of the smoke test will receive their survey invite within the next few hours. Please remember to check your spam folders.
If any backers part of the smoke test encounter any issues or erroneous pricing, please let us know at [email protected] and we'll look into it for correction!
“All-In” Backers
For backers in the “All-in” pledge level, once you receive your pledge manager invite, we kindly ask that you complete your survey with your shipping and order information as soon as possible of receiving your invite so that we can coordinate the Oath base game shipping with our fulfillment partners.
We will hand the export of backers for the Oath base game to our fulfillment partners on Friday July 12th, so please ensure your surveys are complete before this date. Any surveys that miss this initial date will be processed in another separate, and later batch. Tracking notices will be emailed directly to the email address on your survey and deliveries are typically within 2-3 weeks from the day you receive your tracking information.
FAQs
If I’m not in the smoke test, when can I expect my survey email?
We expect all backers to receive their invites by July 5th, 2024. If you still have not seen any sign of your survey after Monday July 8th, 2024, please email [email protected] and we can send your survey to you manually. Please remember to check spam folders.
I pledged for the All-In Pledge level. When will I receive my Oath base game?
If your survey is submitted by EOD Friday July 12th, your shipment information will be given to the relevant fulfillment partners on time. We should expect all backers who pledged for the base game to receive their copy typically within 2-3 weeks from the day you receive your tracking information and should be shipping throughout late July 2024 to early August 2024.
Can I add more copies of the Oath base game to my pledge?
Unfortunately, we are not offering the base game through the pledge manager.
To purchase the base game, you can still visit our webstore or your favorite friendly local game store for a copy.
What are the Kickstarter Bonus Items? Are they included in my pledge?
The Kickstarter bonus items offered to backers are the Oath Denizens Deck and the Oath Deluxe Components II and are included with every pledge for free. Additional copies beyond what is issued to your pledge purchased may be purchased at additional cost.
Will I get multiple Kickstarter Bonus Items if I purchase multiple pledges?
Yes! Each pledge of Oath New Foundations and/or Oath Clockwork Adversaries will come with a bonus set of the Kickstarter Bonus Items.
A pledge is considered to be one of the following:
- 1 x Oath New Foundations only
- 1 x Oath Clockwork Adversaries only
- 1 x Oath New Foundations + 1 x Oath Clockwork Adversaries
If I purchase Oath add-ons for the Journal, Deluxe Components I, or the Card Sleeve Pack I, will these ship with my Oath base game?
Unfortunately only the Oath base game is shipping early. All other items offered from this campaign will ship together with the new Oath content in November 2025.
When will you charge for shipping and/or add-ons?
We are currently estimating to charge credit cards for shipping costs and any add-ons in August 2025. The exact date will be specified at least two weeks ahead of time in an official update. But typically, this date is set 3 months before we expect fulfillment to begin, and when surveys will be locked from further editing.
When will surveys be locked down? What does it mean?
When surveys are locked down, you will be prevented from editing the items in your order survey. The current lock down date is set for August 2025. The exact date will be specified at least two weeks ahead of time in an official update.
When is the last day I can change my shipping address?
We will send a 48 hour final address reminder roughly 1-2 months before we plan on starting fulfillment. This is so that we can forward addresses and order information to our shippers for early preparation.
How many copies can I pledge for?
Each backer is limited to a total of 6 copies of each SKU.
Will shipping costs increase if I add extra products?
Yes. Shipping costs increase per added item and will automatically recalculate shipping in your cart based on your order contents before checkout. To review our shipping costs again, you can refer to this link from the campaign page.
Will I be able to switch pledge levels?
Yes! You can switch your pledge level once you receive your survey emails and upon opening your survey for the first time, you can press the “Switch your pledge level” button below the “Get Started!” button. If you need any assistance, please email [email protected] and we can help you change your pledge level manually.
Important Note: You cannot switch to the All-In pledge level containing the Oath base game since it was only an offer during the Kickstarter funding campaign.
Retailers
If you are a retailer, please contact [email protected] instead of our general support email for any questions. Our dedicated sales manager is available to you and will generally respond within 3-5 business days.
Questions or other Support Help?
Please email us at [email protected] for any questions or assistance.